Shipping policy

Shipping Policy

This Shipping Policy explains how orders placed through the SwapBase website, operated by SWAPBASE LLC, are processed and delivered.

SWAPBASE LLC currently ships orders within the contiguous United States.

Orders are typically processed within 1–2 business days, Monday through Friday, excluding holidays. After processing, estimated delivery time is usually 3–7 business days depending on the destination, carrier performance, and operational conditions.

We use trusted carriers such as USPS, UPS, FedEx, or other reliable logistics providers. Once an order ships, tracking information will be sent to the customer by email. Tracking updates may take up to 24 hours to appear after shipment.

Customers are responsible for entering a complete and accurate shipping address at checkout. If a package is returned due to an incorrect or incomplete address, we will contact the customer to arrange reshipment when possible.

If tracking shows delivered but the package was not received, customers must contact us within 7 days at info@swapbasellc.com
. We will review the tracking details, assist with a carrier trace when applicable, and determine the appropriate next steps.

Fulfillment Location:
SWAPBASE LLC
7901 4TH ST N STE 32992
ST PETERSBURG, FL 33702
UNITED STATES

Customer Support:
Email: info@swapbasellc.com

Phone: +1 812 203 00 44
Support Hours: Monday–Friday, 9:00 AM–5:00 PM ET